Hotel Policies

Hotel Policies and Fees:

 

1. Check-in time is at 2PM and Check-out time is at 11AM. Request for early check-in & late check-out will be handled based on hotel availability. Exceeding check-out times can result in extra charges, including, but not limited to, late check-out fees and/or an extra night's charges.

2. Deposit of $500 Hong Kong dollars will be charged as security during check-in and will be return upon check-out. (Cash only)

3.Modification Policy **Written Request Required; Besides, the request must submit before 12:00 PM at the date of checking-in for acceptance.
**Applicable to Refundable and Non-refundable Rate Plans.

A: Refundable Rate Plan ** reservation benefits from any discount will seems as non-refundable.

A1: Modification requested more than 14 days before the arrival date,price differences for new staying dates maybe charged. The new arrival date must be within 90 days from the original arrival date. The new arrival date must be provided with 48 hours from the modification request date.

A2:Modification requested less than 14 days beofre the arrival date will be subject to approval based on case and availablity, upon approval an admin fee of HKD $200 plus price differences will be charged.

B: Non-Refundable Rate Plan ** reservation benefits from any discount will seems as non-refundable

B1:Modification requested more than 14 days before the arrival date, an admin fee of HKD $200 plus price differences will be charged. The new arrival date must be within 90 days from the original arrival date. The new arrival date must be provided within 48 hours from the request date.

B2:Modification requested less than 14 days beofre the arrival date will be subject to approval based on case and availablity, upon approval an admin fee of HKD $400 plus price differences will be charged.

Cancellation Policy ** only applicable to Refundable Rate Plan with more than 14 days notice

Cancellation must be requested in writting at least 14 days before the arrival date. An admin fee of HKD $100 per night per room cancelled will be charged,the total amount less admin fees will be refunded. Cancellation requested less than 14 days before the arrival date will be non-refundable.

No Show Policy

Failure to arrive without any notifications will be treated as a No-Show and no refund will be given.